“Servr started out of a gap that I sought to fill in the hotel industry. I had identified a problem: The unintuitive hotel technology and outdated infrastructure. It all began with an experience that I had during my stay at a 5-star luxury hotel. While in my hotel room, I needed to contact the reception desk. I was, however, taken aback by the only means of communication provided – a landline phone. I picked up the phone and rung the reception line. What followed was an excruciatingly long wait before my call had been answered. This experience had me thinking about how the hotel industry had made great strides in other aspects, yet still adopted archaic means of communication. In an era of smartphones; the super-computer at the palm of our hands that connects us with the world in an instant, the hotel industry still lagged in leveraging technology.
Not one to sit back and wait for change, I decided to be the change that I wanted to see in the industry. I resolved to provide a solution. Hence, Servr was born.
From an early age, I was naturally inclined to the hotel industry, having been brought up by parents who owned a 7 star awarded boutique hotel in Bali. In the summer holidays, I took to learning the ropes of the industry by working at my parents’ hotel, alternating between various departments: from the front desk to a pastry chef apprentice, to shadowing the general manager. During this time, I interacted with inefficient and outdated systems such as PMS and distribution channels systems. I realized that this itself, impeded hotel-guest relations. After extensive research, I gained insights that hotels had sidelined technology in their communication systems. Guests unanimously agreed that they did not enjoy being stuck in queues to check-in and out of their hotels. Our solution was to make hotel communication systems accessible through smartphones. Hotel services would be just a click away.
At Servr, we aim to raise hotels’ guest satisfaction to a paramount level. We seek to create a shift in the industry; it is not business as usual. We are redefining the whole guest experience within hotels on a new scale by moving all hotel services onto one intuitive application. We believe that communication between hotels and guests should be swift and interactive. We are revolutionizing the industry to be more adaptable to futuristic hospitality needs.
I founded Servr while still studying in Goldsmiths, University of London, learning Business Management & Entrepreneurship. I got fueled by a desire to make a difference in the industry by enhancing seamless interactions between hotels and their guests. A student armed with nothing more than a burning idea and advice I received from my parents; I used my limited finances to start my business. Everything that I created for Servr, I learnt along the way.
We equip hotels with cutting edge technology that shapes guest experience by allowing a personalized and seamless experience. Servr’s superior system gives hotels an edge in the face of intense competition from leading hotels. It is a no brainer. We offer the highest level of service for hotels.”
– Adi P. Founder of Servr hotels