Since the COVID-19 pandemic brought us face to face with increased contamination risks, contactless technology has become a buzzword. The hospitality industry had to adapt to changing realities and embrace contactless technology solutions. This has hastened the adoption of next-generation technology, and contactless hospitality is now the norm.
Currently, HORECA companies are utilizing contactless solutions to ensure a safe and contamination-free guest experience. In this blog, we will go over the specifics of contactless hospitality as well as look at some of the most prominent examples of digitized hospitality services. Continue reading to find out more.
What exactly is a contactless guest experience?
Contactless hospitality services eliminate or reduce human contact to a bare minimum. Face-to-face communication increases the risk of contracting a virus during a pandemic, and this is where contactless technology can be especially useful.
Interactions occur most of the time when customers communicate with company personnel and other customers, or when employees interact with one another. Each of these interactions could be handled digitally, giving customers a secure, stress-free, and seamless experience. There’s nothing contactless hospitality solutions can’t do more efficiently while preserving brand identity, from making reservations to hotel check-ins and check-outs, ordering catering and room service, sightseeing, and learning about events and tourist attractions. Despite the pandemic, hotels were able to quickly transform into private co-working platforms thanks to contactless technology. experience. According to surveys, 70% of millennials would prefer a contactless hotel experience. This percentage is even higher among gen Z customers. Clearly, technology is set to become an inseparable part of modern hotel amenities, and it is changing the face of hospitality in the twenty-first century. According to surveys, 70% of millennials would prefer a contactless hotel experience.
This percentage is even higher among gen Z customers. Clearly, technology is set to become an inseparable part of modern hotel amenities, and it is changing the face of hospitality in the twenty-first century.
The advantages of a contactless guest experience
Contactless technologies are quickly becoming popular in the hospitality industry. So, what is the value of a contactless guest experience for businesses and customers, and how does it contribute to the improvement of hotel services?
Let’s look at how technology is influencing the hotel industry.
Safety
Contactless hospitality services allow travelers all over the world to enjoy their experiences while feeling less anxious about the pandemic.
Contamination risks are significantly reduced when all interactions are handled through an app or a voice solution that provides a hands-free experience.
Most importantly, increased security does not jeopardize service quality.
Hotel employees, on the other hand, are less likely to contract a virus through contact with visitors.
Stress reduction
Contactless hospitality is also appealing to those who find communicating with hotel staff to be tedious and stressful.
Many customers, to be sure, find miscommunications caused by language and cultural differences to be vexing.
Contactless solutions eliminate the stress of human contact, allowing customers to enjoy an unadulterated contactless guest experience.
Workflow automation
Contactless technology solutions are not only safer for your health; they also eliminate human error when processing documents, credit card information, registrations, and so on. They help to streamline and automate routines that would otherwise require the work of multiple employees.
Analytics that is integrated
Companies that use contactless digital solutions can benefit from analytics and insights as well. Client-related data is collected by digital hospitality tools at every stage of the customer’s stay, from booking accommodations to leaving testimonials.
Services that are customized
Contactless hospitality solutions operate on the basis of the clients’ personal data, allowing hoteliers to cater to the preferences of individual visitors. Personalization of services is a major selling point in a post-industrial society, as it helps to elevate customer experience to an entirely new level.
Servr is a fully automated, simple, and customizable solution that will usher hotels into the next generation by consolidating all guest services onto a single platform, directly on your guests’ phones.
Servr GuestX is a single fully automated application platform that is user-friendly, customizable and allows for contactless operations to improve guest experiences and secure hotel systems.
Servr streamlines your operations by allowing you to control all aspects of your hotel, including reservations, F&B, housekeeping, front office operations, automated check-in, and revenue management, through our powerful platform.
Give your guests the best guest communication app in the world.
Servr enables you to easily and quickly cater to your guests while providing the highest level of satisfaction. Servr’s automatic live chat translations enable your guests to fully enjoy the hotel’s services in any language, which means no missed calls, miscommunication, or language barriers ever!
