Quick answers to common questions about pricing, data security, custom branding, and support. Get clarity before you deploy and start seeing returns.
Bookings & Check in
How does Servr help increase room bookings?
Servr boosts bookings by making it easy for guests to use in-house services like dining, spa services, and other extras. Guests experience a smoother stay.
How do guests use the Guest Registration Card in Servr?
How many guests can check in at once with Servr?
If a family or couple checks in, can they each use Servr on their own phones?
How does Servr manage guest welcome letters?
Can Servr share a short brief with guests?
With contactless check-in, do guests still need to visit reception for the room key or deposit?
How secure is the guest data collected by Servr?
If a guest doesn’t have a credit card, can they use a debit card?
What happens if a guest wants to check in before the room is ready, or if they want to change rooms?
What is the check-out process?
Can guests use the app to send enquiries or see offers after check-out?
Payments
When guests pay for spa or restaurant reservations, does Servr pay the hotel after deducting commission?
Servr processes the payment and then transfers the balance to the hotel on a biweekly or monthly schedule.
How does Servr handle credit card verification during check-in, and is the process contactless?
